Telecaller
Self-Paced
Fee: ₹499
This course provides comprehensive training in effective communication, customer interaction, and sales techniques. Participants will learn to handle inbound and outbound calls, manage customer queries, and deliver exceptional service to boost customer satisfaction and sales performance. The course also covers essential skills such as active listening, problem-solving, and persuasive communication. By the end of the program, learners will be equipped with the expertise to excel in a tele calling role across various industries.
Objectives
The course on Tele caller is designed to equip participants with essential skills for effective telephone communication and customer service. Participants will learn techniques to handle various customer interactions, maintain professionalism, and achieve sales targets. The training will also focus on developing active listening, problem-solving abilities, and adaptability in dynamic situations. By the end of the course, individuals will be confident and competent tele callers, capable of enhancing customer satisfaction and driving business success.
Provide a clear and concise introduction to the company
Explain the main features and benefits of the products/services offered.
Determine the customer's interest level and buying intent.
Establish a positive and professional relationship with the customer.
Use active listening and empathy to understand the customer's perspective.
Address customer queries and provide accurate information.
Highlight unique selling points and advantages over competitors.
Arrange for follow-up calls at a convenient time for the customer.
Guide the customer toward making a purchase decision.
Report any issues or suggestions to the relevant department.
Record all customer interactions and outcomes in the CRM system.
What Will You Learn
As a telecaller, you will master the art of effective communication and customer engagement. You will learn how to handle various types of customer interactions, from answering inquiries and providing information to resolving complaints and issues. Training will cover essential skills such as active listening, persuasive speaking, and maintaining a positive and professional tone. You will also become proficient in using telecommunication technologies and customer relationship management (CRM) software.
Prepare for your career path
A tele caller is a professional responsible for making outbound calls to potential and existing customers to promote products or services, gather feedback, or provide support. They engage with clients to understand their needs, answer questions, and address concerns, aiming to build strong customer relationships and drive sales. Effective communication, persuasion skills, and the ability to handle objections are crucial in this role.
Key Skills to Learn
Key skills for a telecaller include excellent communication, active listening, persuasion, time management, problem-solving, customer service, patience, attention to detail, adaptability, and computer literacy.
Jobs in India
3.1L+
Average Salary
5.5 Lakhs
Job Growth
62.20%
Curriculum
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Telecaller
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This course comes with 1 Year
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