Certificate for Business Correspondence and Business Facilitator (CFBCBF)

Self-Paced

Fee: ₹499

The Business Correspondent / Business Facilitator course is designed to equip participants with the essential skills and knowledge to operate effectively in the role of a Business Correspondent (BC) or Business Facilitator (BF). This comprehensive program covers the fundamentals of financial inclusion, emphasizing the importance of extending banking and financial services to underserved and unbanked regions. Participants will learn about the regulatory framework governing BCs and BFs, customer relationship management, financial products and services, and the use of technology in banking operations. Practical modules include cash handling, account opening, loan facilitation, and promoting financial literacy.

Objectives

The Business Correspondent / Business Facilitator course aims to equip participants with the necessary skills and knowledge to effectively deliver banking and financial services in underserved and unbanked regions. The course objectives include fostering a deep understanding of financial inclusion principles, enhancing proficiency in customer relationship management, and ensuring compliance with banking regulations.

Equip participants with the skills to deliver banking and financial services in underserved and unbanked regions. Foster a deep understanding of financial inclusion principles. Enhance proficiency in customer relationship management. Ensure compliance with banking regulations. Train participants in handling cash transactions and managing accounts.

7. Business Correspondence and Business Facilitator (1)

What Will You Learn

In the Business Correspondent/Business Facilitator course, you will learn how to effectively provide banking and financial services to underserved and unbanked communities. The course will deepen your understanding of financial inclusion principles and enhance your skills in customer relationship management. You will gain practical knowledge in handling cash transactions, managing accounts, and facilitating loans, ensuring compliance with banking regulations.

Skills you will gain

Customer relationship management

Financial literacy

Banking regulations compliance

Cash handling

Account management

Loan facilitation

Prepare for your career path

Directly engage with customers in remote and underserved areas to provide basic banking services such as account opening, cash deposits, withdrawals, and balance inquiries

Key Skills to Learn

Customer relationship management, Financial literacy, Banking regulations, Cash handling, Account management, Loan facilitation, Technology in banking, Financial products and services, Community engagement, Regulatory compliance, Outreach strategies,

Coordinate and manage the activities of multiple BFs within a region, ensuring targets and objectives are met.