Certificate for Customer Care Executive-Domestic- Voice (CCCEDV)
Self-Paced
Fee: ₹499
The “Customer Care Executive – Domestic – Voice (SSC/Q2210)” course is designed to equip learners with the essential skills and knowledge required to excel in customer service roles within a domestic context. This comprehensive program covers key aspects of effective communication, problem-solving, and relationship management to ensure a positive customer experience. Participants will learn how to handle customer inquiries and complaints, provide accurate information, and deliver personalized solutions through voice interactions.
Objectives
The "Customer Care Executive - Domestic - Voice (SSC/Q2210)" course aims to provide learners with a comprehensive understanding of effective customer service practices. The course objectives include mastering effective communication and active listening skills to ensure clear and positive interactions with customers. Participants will learn to resolve customer issues efficiently by developing strong problem-solving and conflict resolution abilities.
Master effective communication and active listening skills.
Develop strong problem-solving and conflict resolution abilities.
Foster a customer-centric approach through empathy and patience.
Enhance technical proficiency and multitasking capabilities.
Promote teamwork and attention to detail in customer service.
What Will You Learn
In the "Customer Care Executive - Domestic - Voice (SSC/Q2210)" course, you will gain a thorough understanding of the core principles and practices of effective customer service. You will learn to master essential communication skills, including active listening and clear articulation, to ensure positive and productive interactions with customers. The course will equip you with advanced problem-solving and conflict resolution techniques, enabling you to handle customer issues efficiently and effectively.
Prepare for your career path
Handling customer inquiries, complaints, and providing information through voice communication
Key Skills to Learn
Effective communication, active listening, problem-solving, empathy, patience, multitasking, time management, conflict resolution, technical proficiency, adaptability, customer focus, teamwork, attention to detail, stress management, data entry skills.
Jobs in India
2.1L+
Average Salary
2 Lakhs
Job Growth
35.20%
Curriculum
Other Details
Customer Service Representative
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