Customer Relationship Executive

Self-Paced

Fee: ₹499

This course provides comprehensive training in effective communication, customer interaction, and sales techniques. Participants will learn to handle inbound and outbound calls, manage customer queries, and deliver exceptional service to boost customer satisfaction and sales performance. The course also covers essential skills such as active listening, problem-solving, and persuasive communication. By the end of the program, learners will be equipped with the expertise to excel in a telecalling role across various industries.

Objectives

The course aims to equip participants with the essential skills and knowledge required to excel as Customer Relationship Executives in diverse organizational settings. Participants will learn to effectively manage customer interactions, build strong relationships, and ensure customer satisfaction. By the end of the course, participants will be proficient in handling customer queries, resolving issues promptly, and promoting products or services effectively. Additionally, they will gain insights into maintaining customer databases, utilizing CRM tools efficiently, and adhering to company policies to enhance overall customer experience.

Understand the role and responsibilities of a Customer Relationship Executive within an organization.

Develop effective communication skills to interact professionally with customers across various channels.

Learn strategies to build and maintain strong customer relationships to enhance loyalty and satisfaction.

Acquire knowledge of customer behavior and preferences to anticipate needs and provide personalized service.

Gain proficiency in handling customer inquiries, complaints, and feedback efficiently and empathetically.

Utilize CRM (Customer Relationship Management) tools and software effectively to manage customer information and interactions. Implement strategies for upselling or cross-selling products and services to meet business objectives.

Demonstrate problem-solving skills to resolve customer issues promptly and effectively.

Comply with organizational policies and ethical standards while interacting with customers and handling their data.

Collaborate with internal teams such as sales, marketing, and operations to ensure seamless customer experiences.

What Will You Learn

Participants in the Customer Relationship Executive course will develop essential skills to excel in managing customer interactions and fostering strong relationships. They will learn effective communication and problem-solving techniques to ensure prompt resolution of customer issues and complaints, thereby enhancing overall satisfaction. Through comprehensive product knowledge, they will confidently address customer inquiries and explore opportunities for upselling. Participants will also gain proficiency in utilizing Customer Relationship Management (CRM) tools to maintain accurate customer databases and analyze data for improved service delivery. Emphasis will be placed on adhering to organizational policies, collaborating effectively with internal teams, and identifying opportunities for continuous process improvement to elevate service quality and operational efficiency.

Skills you will gain

CRM Communication Skill

Interpersonal Skill

Problem-Solving Skill

Product Knowledge Skill

Decision making skills

Time Management Skill

Adaptability Skill

Negotiation Skill

Prepare for your career path

The Customer Relationship Executive course equips participants with essential skills and knowledge to effectively manage customer relationships across various industries. This course focuses on developing proficiency in customer interaction, problem-solving, and fostering long-term client satisfaction.

Key Skills to Learn

CRM Communication Skill, Interpersonal Skill, Problem-Solving Skill, Product Knowledge Skill, Time Management Skill, Adaptability Skill, Negotiation Skill