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Diploma in Front Office Operations

Self-Paced

Fee: 6,499

Morison Photo Mr. Morison Dayal | Jr. Asst. Manager

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    This course introduces students to the Lodging Operations Front Office. Topics include reservations, front desk, guest services, and human resource deployment issues specific to front office operations management. This course familiarizes students with the principles of front desk operational procedures, examines current trends in guest services, discusses the online distribution of room inventory, and introduces students to the principles of revenue management strategies. Students work with Property Management Software to become familiar with computerized reservations, arrival, and charge posting systems.

    Objectives

    What Will You Learn

    Skills you will gain

    Curriculum

    • Paper 1 - Front Office Operations – I

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    • Paper 2 - Economics of Hotel Management

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    • Paper 3 - Customer Relationship Management

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    • Paper 4 - Communication Skills

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    • Paper 5 - Health and Safety at Workplace

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    • Paper 6 - Front Office Operations – II

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    • Paper 7 - Hotel Revenue Management

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    • Paper 8 - Basics Computing Skills

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    • Paper 9 - Human Resource Management

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    Instructor

    Mr. Morison Dayal
    Jr. Asst. Manager

    12 Years of experience in Education Industry + 3 Years of experience in The hotel industry.

    4.0 564 786 Learners
    Shareable Certificate
    Certificate Sample - Aisect Learn

    Other Details

    Level
    Basic
    Credentials
    Certificate
    Fees
    6,499
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    Diploma in Front Office Operations

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