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Diploma in Front Office Operations

Self-Paced

Fee: 6,499

Mr. Morison Dayal | Jr. Asst. Manager

This course introduces students to the Lodging Operations Front Office. Topics include reservations, front desk, guest services, and human resource deployment issues specific to front office operations management. This course familiarizes students with the principles of front desk operational procedures, examines current trends in guest services, discusses the online distribution of room inventory, and introduces students to the principles of revenue management strategies. Students work with Property Management Software to become familiar with computerized reservations, arrival, and charge posting systems.

Objectives

What Will You Learn

Skills you will gain

Curriculum

  • Paper 1 - Front Office Operations – I

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  • Paper 2 - Economics of Hotel Management

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  • Paper 3 - Customer Relationship Management

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  • Paper 4 - Communication Skills

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  • Paper 5 - Health and Safety at Workplace

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  • Paper 6 - Front Office Operations – II

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  • Paper 7 - Hotel Revenue Management

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  • Paper 8 - Basics Computing Skills

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  • Paper 9 - Human Resource Management

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Instructor

Mr. Morison Dayal
Jr. Asst. Manager

12 Years of experience in Education Industry + 3 Years of experience in The hotel industry.

4.0 564 786 Learners
Shareable Certificate
Certificate Sample - Aisect Learn

Other Details

Level
Basic
Credentials
Certificate
Fees
6,499
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