Certificate for Domestic IT helpdesk Attendant (CDITHA-H)

Self-Paced

Fee: ₹499

The Domestic IT Helpdesk Attendant (SSC/Q0110) course is designed to equip individuals with the essential skills and knowledge required to provide effective technical support and troubleshooting for domestic IT environments. This comprehensive training program focuses on key areas such as hardware and software installation, configuration, and maintenance. Participants will learn to diagnose and resolve common technical issues, manage operating systems, and utilize ticketing systems to track and address user concerns. The course also emphasizes the importance of customer service skills, enabling attendants to communicate effectively with users and provide clear, concise instructions. By the end of the course, individuals will be proficient in handling a variety of IT-related problems, ensuring smooth and efficient operation of home computer systems and networks. This course is ideal for those looking to start a career in IT support or enhance their existing technical skills to better serve their clients in a domestic setting.

Objectives

The primary objectives of the course are to develop proficiency in diagnosing and resolving common hardware and software issues, managing operating systems, and setting up and troubleshooting home and small office networks. Participants will also learn to use ticketing systems for tracking and managing support requests, implement basic cybersecurity measures to protect systems from threats, and communicate technical information clearly to non-technical users. By the end of the course, learners will be capable of delivering high-quality technical support and customer service, ensuring smooth and efficient operation of IT systems for their clients.

Candidate will learn Diagnosing and fixing common hardware issues Installing operating systems (e.g., Windows, Linux) Navigating and managing different operating systems. Setting up home and small office networks. Understanding firewalls and VPNs for secure connectivity.

What Will You Learn

The course will teach you how to set up, maintain, and troubleshoot home and small office networks, ensuring seamless connectivity. Additionally, you will acquire essential cybersecurity skills to protect systems from threats and use remote support tools to assist users efficiently. Through hands-on experience with ticketing systems, you will learn to document and manage support requests professionally. Furthermore, the course emphasizes the importance of excellent customer service, enabling you to communicate technical information clearly to non-technical users and resolve their issues effectively.

Skills you will gain

Installing and configuring hardware components like RAM, hard drives, and peripherals

Performing system restores and backups

Understanding IP addressing, subnetting, DHCP, and DNS

Providing remote troubleshooting and maintenance

Providing technical support via phone, email, and chat

Handling multiple support requests simultaneously

Prepare for your career path

Providing technical support to home users and small businesses, resolving hardware and software issues, and managing technical inquiries.

Key Skills to Learn

"Candidate will learn Hardware Troubleshooting and Repair, Software Installation and Configuration, Operating System Management, Network Setup and Troubleshooting, Customer Service Skills "