Certificate for Domestic IT Helpdesk Attendant
Self-Paced
Fee: ₹1,999
Mrs. Pracheta Pagare | Domestic IT Certified Trainer
Domestic IT Helpdesk Attendant in the IT-ITeS Industry is also known as a Helpdesk Executive, Service Desk Executive, Technology Support Executive, IT Support Executive, Helpdesk Coordinator. An IT helpdesk attendant is the initial point of contact for internal company customers seeking assistance and support with the company’s intranet, desktop devices, and other business applications that are maintained by the support team. Domestic IT Helpdesk Attendant Managing and Resolving Client Queries/Issues Primarily Through Telephonic Calls.
Objectives
Upon completion of this course, you will be able to:
To understand modern computers and their parts and peripherals
Communicate effectively at the workplace
To understand the use of various operating systems and software
To understand to install and manage software
Demonstrate knowledge of health, safety and security issues and follow best practices
To understand the knowledge of helpdesk system fundamentals
To understand the knowledge of fundamentals of network operating systems
What Will You Learn
In this module, the learner is able to learn modern computers, their parts, and peripherals which helps the attendant to communicate effectively with the machine as well as the client too. Able to establish a powerful understanding of effective communication within the office. To understand the knowledge of fundamentals of network operating systems and helpdesk system fundamentals. The learner will be able to identify hazards & risks, safety, and security issues and follow best practices, and able to recognize the first contact persons to resolve them or the solution itself.
Prepare for your career path
Process associates monitor and improve production processes for manufacturing companies. In this role they assess the effectiveness of existing process systems maintain process equipment detect material and machine defects assess overall production quality, and compile process reports.
Key Skills to Learn
Will be able to manage and resolve client queries/issues primarily through telephonic calls .Understand basic definition of computer and its characteristics, limitations of computer . Understanding of Hardware & Components.Understanding of Software.Troubleshooting Hardware problem .Know about Input and output Device.
Responsible for troubleshooting and coordinating repair of all equipment and supported by the help desk. Provides second level troubleshooting and problem resolution as well as executive escalation support. Acts as liaison between the Help Desk and Tier 2/3 support teams. Manages incoming issues via ITSM ticketing tool, consistently keeping customers updated of troubleshooting and problem resolution. Assists other support specialists with problem solving. Assists in maintaining up-to-date documentation used by Service Desk.
Key Skills to Learn
Will be able to Manage and Resolve Client Queries/issues primarily through telephonic calls.Understand basic Definition Of Computer and its characteristics ,limitations of computer. Understanding of Hardware & Components. Understanding of Software. Troubleshooting Hardware problem .Know about Input and output Device.
A customer care executive is a professional responsible for communicating the how's and why's regarding service expectations within a company. These professionals perform a number of duties, including answering phones, responding to customer questions and assisting with customer issues. They are often responsible for front-facing duties that directly impact the customer's experience of an organisation. They may also lead a team of customer service professionals and educate them on how to tackle customer queries.
Key Skills to Learn
Will be able to Manage and Resolve Client Queries/issues primarily through telephonic calls. Understand basic Definition Of Computer and its characteristics ,limitations of computer Understanding of Hardware & Components.Understanding of Software.Troubleshooting Hardware problem Know about Input and output Device.
A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or returns.
Key Skills to Learn
Will be able to Manage and Resolve Client Queries/issues primarily through telephonic calls., 2.Understand basic Definition Of Computer and its characteristics ,limitations of computer 3. Understanding of Hardware & Components. 4.Understanding of Software. 5. Troubleshooting Hardware problem 6. Know about Input and output Device.
Customer Service Associate Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer
Key Skills to Learn
Will be able to Manage and Resolve Client Queries/issues primarily through telephonic calls., 2.Understand basic Definition Of Computer and its characteristics ,limitations of computer 3. Understanding of Hardware & Components. 4.Understanding of Software. 5. Troubleshooting Hardware problem 6. Know about Input and output Device.
The tasks of a Helpdesk Attendant vary depending on the size and structure of the organization and may include installing and configuring computer hardware operating systems and applications; monitoring and maintaining computer systems and networks; dealing with staff/clients either face to face or over the telephone
Key Skills to Learn
Will be able to Manage and Resolve Client Queries/issues primarily through telephonic calls., 2.Understand basic Definition Of Computer and its characteristics ,limitations of computer 3. Understanding of Hardware & Components. 4.Understanding of Software. 5. Troubleshooting Hardware problem 6. Know about Input and output Device.
Jobs in India
25000
Average salary
0.2 -7.5 LPA
Job Growth
35.20%
Curriculum
Instructor
Mrs. Pracheta Pagare
Domestic IT Certified TrainerMrs. Pracheta Pagare was born and brought up in Khandwa, Madhya Pradesh. she have trained more then 700 candidates and has 13+ Years Teaching Experience .She completed her graduation in B.Sc.(IT) from Devi Ahilaya Bai University, Indore, and Post Graduation from Indra Gandhi Open University (IGNOU) in MCA. Presently you are a Senior Trainer for Domestic IT HelpDesk Attendant trade at AISECT DDUGKY Center, RNTU,RAISEN , and continuously taking trainings for the same, and about 700+ trained students are passed out under her supervision to date. Mrs. Pracheta also has eight years of experience as Programmer and Teaching Assistant at the Malwa Institute of Technology.
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Domestic IT Helpdesk Attendant
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