Showroom Hostess – Customer Relationship Executive (English)

Self-Paced

Fee: ₹499

Course Description -The Showroom Hostess/Customer Relationship Executive course at Level-4 is designed to train individuals to excel in customer-facing roles within automotive showrooms. This course focuses on enhancing communication skills, customer relationship management, and providing exceptional service to ensure customer satisfaction and loyalty.

Objectives

Develop advanced verbal and non-verbal communication techniques essential for engaging with customers in a showroom environment. Learn best practices for delivering outstanding customer service, including greeting customers, understanding their needs, and providing personalized assistance.Gain comprehensive knowledge of the showroom’s automotive products and services to effectively assist customers and answer their queries.Master strategies for building and maintaining strong customer relationships, including follow-up communications and handling customer feedback. Understand the importance of maintaining a professional appearance and creating a welcoming showroom environment. Learn how to support the sales team by identifying potential leads and providing necessary information to facilitate the sales process. Adhere to ethical guidelines and demonstrate professionalism in all customer interactions.

Demonstrate effective greeting and welcoming techniques to ensure a positive first impression.

Provide accurate information and assistance to visitors regarding products and services.

Handle customer inquiries promptly and efficiently, ensuring high levels of customer satisfaction.

Maintain and present the showroom in an organized and visually appealing manner.

Arrange and conduct product demonstrations tailored to customer interests and needs.

Facilitate Appointments: Schedule and manage appointments for customers with sales executives.

Schedule and manage appointments for customers with sales executives.

Solicit and record customer feedback to improve service quality and customer experience.

Keep detailed and accurate records of customer interactions and inquiries.

Conduct follow-up communications to ensure ongoing customer satisfaction and resolve any issues.

What Will You Learn

Upon completion of this course, participants will have mastered the skills necessary to create a positive and welcoming environment for customers. They will be proficient in greeting and assisting visitors, managing inquiries, and presenting the showroom in an appealing manner. Participants will be capable of arranging product demonstrations, scheduling appointments, and collecting valuable customer feedback to improve service quality. They will maintain accurate records of customer interactions, conduct follow-up communications to ensure satisfaction, and actively promote products and offers. Participants will be skilled in supporting the sales team, handling complaints professionally, and adhering to company protocols and safety guidelines.

Skills you will gain

Effective Communication

Customer Service

Product Knowledge

Listening Skills

Computer Literacy

Time Management

Prepare for your career path

A Showroom Hostess/ Host and customer relationship executive is responsible for handling the front office work, attending to customers and coordinating response to their quires. The individual also generates sales enquires through telemarketing and supports service function through follow-up calls for after sales service. .